Shipping & Fulfillment Policy

VolcanoBox coordinates fulfillment with independent suppliers, vendors, and regional fulfillment partners across Canada and select US regions. Fulfillment partners are independent contractors responsible for: • Inventory management and product packing • Regional logistics coordination • Compliance with local food safety and handling regulations • Communication regarding order status and delivery issues VolcanoBox facilitates marketplace activity but does not directly control fulfillment operations. Delivery timelines are estimates and are subject to change based on partner availability and circumstances beyond our control.

2.1 Estimated Delivery Timeframes Delivery timelines vary by product type and region: • Curated monthly drops: Ship date specified in cycle announcement • Weekend drops: Ready within 3-7 days of order cutoff • Regional variations: BC, AB, ON estimated timelines differ 2.2 Timeline Disclaimers • Estimated ship dates are NOT guarantees • Delivery may be delayed due to fulfillment partner capacity • Customs clearance for imported products may add 5-15 business days • Weather, holidays, and carrier delays may impact timelines • Seasonal demand may cause delays during peak periods 2.3 Order Status You will receive email updates regarding: • Order confirmation and payment • Fulfillment partner assignment • Shipment status and tracking (when available) • Delivery attempts and delivery confirmation 2.4 Delay Notifications If a significant delay occurs (>7 days beyond estimated date), VolcanoBox will attempt to notify you. However, we cannot guarantee notification for all delays.

3.1 Currently Active Regions VolcanoBox fulfillment is available in: • British Columbia • Alberta • Ontario • Manitoba • Saskatchewan • Select US regions (pending expansion) 3.2 Regional Shipping Costs Shipping costs vary by region and are calculated at checkout: • BC: $8-12 CAD (estimated) • AB: $10-15 CAD (estimated) • ON: $12-18 CAD (estimated) • Pickup options: Free (where available) 3.3 Service Area Changes VolcanoBox reserves the right to: • Expand to new regions at any time • Suspend service in regions due to fulfillment issues • Adjust shipping costs based on carrier rates • Discontinue service in regions at notice to customers 3.4 Regional Fulfillment Partners Each region has dedicated fulfillment partners who coordinate delivery logistics. Regional partners vary by product type and availability.

4.1 Shipping Standard shipping via regional carriers: • Estimated delivery: 5-10 business days from shipment • Tracking: May be provided by fulfillment partner • Carrier responsibility: Shipping delays are not VolcanoBox responsibility once item is handed to carrier 4.2 Local Delivery Regional fulfillment partners offer direct delivery in some areas: • Estimated delivery: 3-7 days from order • Local drivers coordinate delivery timing • Delivery confirmation required 4.3 Pickup Available in select regions where fulfillment allows: • Pickup locations: Announced in order confirmation • Pickup window: Typically 3-7 days after order • Your responsibility: Arrange pickup by specified date • Extension: Contact fulfillment partner for pickup extensions 4.4 Method Selection You select delivery method at checkout. Changes to delivery method after checkout must be requested immediately.

5.1 Imported Products Many VolcanoBox products are imported from: • Central America (Nicaragua, Guatemala, Honduras, El Salvador) • South America (Peru, Ecuador, Colombia) • Caribbean nations • Other international suppliers 5.2 Customs Clearance Import products are subject to Canadian customs: • Customs hold periods: 2-15 business days (average) • Tariffs & duties: May apply (your responsibility to pay if assessed) • Documentation delays: May occur if customs requires further review • VolcanoBox is not liable for customs delays 5.3 Customs Responsibility You are responsible for: • Paying any tariffs, duties, or taxes assessed by customs • Providing accurate customs documentation if requested • Clearing customs holds within timelines specified by Canada Border Services Agency 5.4 Prohibited Items Customs may prohibit certain products. If an item is detained or prohibited: • VolcanoBox will notify you immediately • Full refund will be issued (minus platform fees if applicable) • Destroyed items will not be reimbursed beyond order amount 5.5 Ingredient Variations Imported food products may differ from their Canadian equivalents: • Packaging may be in Spanish or Portuguese • Ingredient labels may differ from North American format • Nutrition facts may not be in Canadian standard format • These differences are not defects and do not constitute grounds for refund

6.1 Accurate Address You must provide: • Complete street address (no PO boxes for most deliveries) • City, province/state, and postal code • Apartment or suite number (if applicable) • Phone number for delivery coordination 6.2 Address Verification VolcanoBox verifies addresses before shipment. Orders with undeliverable addresses will be delayed. 6.3 Address Changes • You may change address before payment confirmation • After shipment, address changes must be coordinated with fulfillment partner • VolcanoBox is not liable for misdelivery due to incorrect address information • Reshipping due to incorrect address may incur additional fees 6.4 Undeliverable Addresses If an address is undeliverable: • Fulfillment partner will attempt redelivery (typically 1-2 attempts) • Item may be returned to fulfillment center after failed delivery attempts • You will be notified and given option to provide new address or receive refund 6.5 Signature Requirements Some items may require signature on delivery. You are responsible for being available during delivery window.

7.1 Tracking Information When available, fulfillment partners provide: • Tracking number via email • Estimated delivery date (if carrier provides) • Delivery status updates (for participating carriers) 7.2 Tracking Limitations • Not all carriers provide real-time tracking • Weekend drops may have limited tracking availability • International import shipments may have tracking gaps during customs clearance 7.3 Email Notifications You will receive updates at your registered email: • Order confirmation • Payment confirmation • Fulfillment partner assignment • Shipment notification (if tracking available) • Delivery confirmation (when available) 7.4 Notification Issues VolcanoBox is not responsible for emails filtered to spam or bounced due to incorrect email address. Verify your email address in account settings.

8.1 Once Handed to Carrier Once a package is handed to a shipping carrier (Canada Post, Purolator, UPS, courier, etc.): • Carrier is responsible for delivery • Carrier delays are not VolcanoBox responsibility • Lost packages must be filed with carrier (VolcanoBox will assist) • Damaged packages must be reported to carrier (VolcanoBox will assist) 8.2 Carrier Claims • You may file a claim directly with the carrier • VolcanoBox can provide documentation to support claims • Insurance coverage varies by carrier and service level • VolcanoBox is not liable for lost or damaged items beyond its control 8.3 Weather & Force Majeure Carriers are not liable for delays due to: • Severe weather conditions • Natural disasters • Public holidays • Road closures • Other force majeure events VolcanoBox is similarly not liable for these circumstances.

9.1 Failed Delivery Attempts If delivery fails: • Carrier will attempt redelivery (typically 1-2 times) • You will be notified of failure and new delivery date • Some carriers require customer contact for redelivery scheduling 9.2 Refusing Delivery If you refuse delivery: • Item will be returned to fulfillment center • You remain responsible for payment (unless covered by return policy) • Restocking fees may apply (see Refund & Returns Policy) 9.3 Items Held at Carrier Facility If a carrier holds your package: • You must contact the carrier to arrange redelivery or pickup • VolcanoBox can provide contact information • Items held >7 days may be returned to fulfillment center 9.4 Lost or Missing Packages If your package appears lost: • Contact VolcanoBox within 3 days of missed delivery date • VolcanoBox will investigate with fulfillment partner and carrier • If lost, refund will be issued (subject to fulfillment partner confirmation) • Reshipment is not guaranteed due to inventory constraints

10.1 Weekend Drop Timeline • Order cutoff: Friday evening (specified in drop announcement) • Preparation: Saturday (fulfillment partner prepares orders) • Pickup window: Saturday/Sunday (specified in product listing) • Local delivery: Saturday/Sunday (if selected) 10.2 Weekend Drop Pickup Pickup locations are specified in order confirmation: • You are responsible for picking up during specified window • VolcanoBox is not liable if you miss pickup window • Missed pickups may result in product disposal (no refund) • Contact fulfillment partner immediately if you cannot pickup 10.3 Weekend Drop Delivery If local delivery selected: • Fulfillment partner coordinates delivery timing • You must be available during delivery window • Failed delivery attempts may result in product disposal 10.4 Weekend Drop Substitutions Fulfillment partners may substitute items if: • Original item sold out • Ingredient issues discovered before packing • Quality concerns identified • Substituted items are of equal or greater value

11.1 Shipping Cost Transparency Shipping costs are: • Calculated and displayed before payment • Broken out separately from product cost • Based on region and delivery method selected • Subject to change if region or method changes 11.2 Non-Refundable Shipping Fees Shipping fees are generally non-refundable except: • Order cancelled by VolcanoBox due to fulfillment error • Extreme fulfillment delay (>21 days) without notification • Refund subject to return policy conditions 11.3 Free Shipping Promotions Promotional free shipping offers: • Apply only to products specified in promotion • May have minimum order requirements • Cannot be combined with other offers (unless stated) • Are valid only during promotion period

12.1 VolcanoBox is Not Liable For: • Late deliveries (beyond fulfillment partner responsibility) • Carrier delays, lost packages, or damaged items • Customs clearance delays • Regional fulfillment partner issues • Incorrect delivery due to customer address error • Failed delivery due to customer unavailability • Inventory errors at fulfillment locations • Force majeure events (weather, natural disasters, etc.) • Seasonal or supply chain disruptions 12.2 VolcanoBox's Role VolcanoBox coordinates marketplace activity and logistics but does not: • Directly pack or prepare orders (unless in VolcanoBox facility) • Control carrier operations • Manage customs clearance • Guarantee delivery timelines • Guarantee inventory availability at fulfillment locations 12.3 Dispute Resolution For delivery disputes: • Contact VolcanoBox support within 5 days of failed delivery • VolcanoBox will coordinate with fulfillment partner • Resolution may include refund or reshipment (subject to policy)

For shipping questions or delivery issues: Email: support@volcanobox.ca Phone: Available during business hours Please provide: • Order number • Description of issue • Date order was placed • Screenshots or photos (if applicable) We will respond within 24-48 business hours.