VolcanoBucks Policy

Promotional Platform Credits (including "Founder Credits") are non-monetary promotional incentives issued by VolcanoBox to incentivize participation in the platform's launch phase. IMPORTANT: Founder Credits are NOT: • Stored monetary value or cash equivalents • Gift cards, vouchers, or payment instruments • Banking instruments, securities, or investments • Guaranteed future value or equity • Transferable or refundable • Your property or asset (promotional incentive only) Founder Credits are promotional launch incentives and do not represent ownership, investment rights, or guaranteed future platform value.

2.1 Non-Transferable Credits are issued to a specific account: • Cannot be transferred to other accounts • Cannot be gifted, sold, or traded • Transfer attempts result in account termination 2.2 Non-Refundable Founder Credits: • Cannot be refunded to cash or payment method • Are forfeited upon account termination • Cannot be exchanged for cash • Purchases made with credits are not refundable for cash (subject to policy exceptions) 2.3 Expiration Credits expire: • On specified expiration date (stated at issuance) • Expired credits are forfeited and non-recoverable • VolcanoBox does not notify of expiring credits • Responsibility falls on account holder to track expiration 2.4 Acceptance & Use By accepting Founder Credits: • You acknowledge these terms • You agree to use credits only for permitted purchases • You agree not to attempt to liquidate or resell credits • You agree to forfeit unused credits if account closes 2.5 No Interest or Earnings Credits: • Do not earn interest or secondary value • Have no liquid market value • Cannot be invested or leveraged • Do not appreciate in value

3.1 Founder Access Program Credits are issued to accounts that: • Create account during founding member phase • Verify email address • Complete account setup • Are located in eligible regions (Canada, select US) 3.2 Eligibility Requirements To receive and maintain credits, you must: • Be 18+ years of age • Maintain active account in good standing • Not engage in fraud or ToS violations • Not attempt to manipulate or exploit the program 3.3 Issuance Timeline Credits are issued within: • 24-48 hours of account creation • After email verification completion • Manual verification may add 3-5 business days 3.4 Multiple Accounts Creating multiple accounts to gain extra credits: • Violates these terms • Results in suspension of all duplicate accounts • Credits forfeited from all accounts • May result in permanent ban 3.5 Documentation VolcanoBox issues credits without: • Paper certificate or physical documentation • Legal claim or ownership document • Tax receipt or 1099 documentation • Investment documentation

4.1 Where to Use Credits Credits may be used for: • Purchases on the VolcanoBox platform • Product orders (subject to availability) • Eligible promotional offers Credits CANNOT be used for: • Paying fees or charges not related to product purchases • Refunds or credits to cash/payment method • Transfer to other accounts • Purchase of gift cards or credits (circular usage prohibited) 4.2 Credit Application • Credits automatically apply at checkout if available • Partial credit usage is permitted • Remaining balance retained in account • Credits expire even if partially used 4.3 Pricing & Discounting • Products maintain same prices whether purchased with credits or cash • No "credit bundles" or special pricing for credit purchases • Promotions apply equally to credit and cash purchases 4.4 Refunds of Credit Purchases Purchases made with credits: • Are refundable per Refund & Returns Policy • Refund issued as reinstated credits to account • Cannot be refunded to cash or payment method • Refunded credits are subject to original expiration date 4.5 Credit Balance Tracking • Balance displayed in account dashboard • Updated in real-time after purchases • Expiration date shown in account • VolcanoBox is not responsible for tracking expiration on behalf of users

5.1 Suspension of Credits Credits may be suspended if: • Account violates Terms of Service • Fraudulent activity detected • Suspicious or unusual account behavior • Policy violation confirmed 5.2 Revocation of Credits VolcanoBox reserves right to revoke credits if: • Account engages in fraud or manipulation • Credits obtained through exploiting system error • Chargeback filed on qualifying purchase • Terms of Service violations documented 5.3 Appeal of Suspension If credits are suspended: • You will receive notification with reason • You may appeal within 14 days • Submit appeal with explanation to support@volcanobox.ca • VolcanoBox will respond within 5-7 business days 5.4 Final Decision VolcanoBox's decision on credit suspension or revocation is final: • No further appeals accepted after final decision • Suspended credits are forfeited • Account remains eligible for other platform services

6.1 Program Changes VolcanoBox reserves right to: • Modify credit terms, conditions, or expiration dates • Change credit amounts or issuance criteria • Adjust eligible uses or product categories • Implement new restrictions or requirements 6.2 Advance Notice Material changes will include: • Email notification to affected accounts • Announcement on platform • 30-day advance notice when feasible • Continued use after notice implies acceptance 6.3 Program Termination VolcanoBox may terminate the Founder Credits program: • At any time without notice • Remaining credits become non-refundable • Expiration dates accelerated upon termination notice • Alternative program may be offered (at VolcanoBox discretion) 6.4 Account Closure Upon account termination: • All unused credits forfeited • Credits do not transfer to new accounts • No refund or compensation provided • Reactivated accounts do not recover lost credits

7.1 No Investment Value Credits do not constitute: • Securities or investment products • Financial instruments or currency • Equity, ownership, or profit-sharing rights • Claims against VolcanoBox assets or revenue 7.2 No Government Backing Credits: • Are not insured or guaranteed by governments • Are not deposits in a financial institution • Are not protected by deposit insurance • May be lost entirely with no compensation 7.3 No Legal Claim By accepting credits, you waive any: • Legal claims against VolcanoBox for credit loss • Right to pursue disputes in court for credit disputes • Right to class action against credit program 7.4 Not a Loan or Debt Credits do not: • Create debt obligation on VolcanoBox • Require repayment • Earn interest or returns • Survive account closure or program termination 7.5 Sole Discretion VolcanoBox operates the credit program at its sole discretion: • All decisions final and binding • No obligation to provide explanation or justification • No appeals process for program termination • No alternative compensation offered

8.1 Tax Responsibility Credits are issued as: • Promotional incentives (not taxable income to recipients in most jurisdictions) • Non-monetary value You are responsible for: • Determining tax implications of credit issuance • Consulting with tax professional • Reporting credits as required by applicable law • Paying any taxes owed related to credit use 8.2 No Tax Reporting VolcanoBox does not: • Issue T4As or 1099s for credit issuance • Provide tax documentation • Report credits to tax authorities • Advise on tax treatment 8.3 Regulatory Compliance Credits are issued to comply with: • Canadian promotional regulations • Quebec consumer protection laws • Provincial/territorial regulations • US state laws (where applicable) Credits do not constitute: • Prepaid cards (regulatory exempt) • Gift cards (different regulatory treatment) • Currency or payment instruments • Stored value products

9.1 Eligibility Verification VolcanoBox may: • Verify account legitimacy • Require additional documentation • Confirm address and identity • Investigate suspicious account activity 9.2 Fraud Indicators Accounts exhibiting suspicious behavior: • Multiple accounts from same location • Attempts to resell or transfer credits • Unusual purchasing patterns • Geographic inconsistencies • Technical manipulation attempts 9.3 Account Review Accounts flagged for fraud: • Subject to manual review • Credits held pending investigation • Account may be suspended during review • Decision issued within 10-14 business days 9.4 Consequences of Fraud Confirmed fraud results in: • Permanent account suspension • All credits forfeited • Possible law enforcement referral • IP address/device blacklist 9.5 Appeal of Fraud Finding If you believe your account was wrongly flagged: • Email fraud-appeal@volcanobox.ca within 14 days • Provide explanation and supporting evidence • VolcanoBox will review within 7-10 business days • Final decision is binding

VolcanoBox is not responsible for: • Lost or forgotten passwords preventing credit use • Credits not used before expiration • Overspending resulting in credit loss • Account termination resulting in credit forfeiture • Third-party access to account and credit usage • Platform outages preventing credit redemption • Changes to credit terms or program termination • Browser errors or technical issues during purchase • Fraudulent account activity on your account • Credits issued by error and later reclaimed

For questions about Founder Credits or promotional programs: Email: credits@volcanobox.ca Phone: Available during business hours Account: Dashboard "Help" section We respond to all inquiries within 24-48 business hours. For technical issues redeeming credits: • Clear browser cache and cookies • Try different browser or device • Contact support@volcanobox.ca if issue persists